30 Day Return Policy
If you purchase a product from our web site and decide that you no longer want it, we can offer you a refund if all the following criteria are met:
- We must receive the returned item within 30 days of the original purchase date.
- The product must be unopened and unused.
- The exterior of the product package must be free from damage or marking of any kind.
- All returns are subject to a 10% restocking fee. The original freight charge and any return freight charges will NOT be refunded unless we made an error and shipped you an item different than what was ordered.
- Note that our 30 day return policy does not apply to items that have been engraved. Also, we use fiber laser marking which is a surface marking process. Traditional engraving, which etches into the plastic and which is then filled with ink, may be available for an additional fee.
Some special order items that we procured for a specific application may not be refundable.
Frequently Asked Questions
Q: What do I need to be able to return my radios or accessories?
A: The products must be in the same condition you received them in, as well as in the original packaging. They can be mailed to the address listed on our
contact page sent to the attention:
Returns - Provided RMA #.
Q: Does Radio Depot refund shipping and provide a return shipping label?
A: Unless an incorrect or defective product was delivered, Radio Depot does not offer refunds on the shipping cost. Generally, we do not cover return shipping unless a mistake was made in the order, but we can provide a return label at our discounted rates if requested.
Q: What products are not covered under our return policy?
A: Digitally delivered entitlement IDs and certain special order items are not refundable. Our team will discuss any special return conditions for specific items with you before the item(s) ship.
